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SHIPPING POLICY

Our coffees are all packed fresh to order, as such we endeavour to dispatch your order within 48 hours (this does not account for weekends). Please note orders made after 4pm will be processed and dispatched the next working day. You will receive a confirmation email when your order is dispatched.

 

UK Deliveries are by Royal Mail and charged by total parcel weight.

Please ensure you enter your address correctly, otherwise we cannot dispatch your parcel. 

International deliveries are made with Royal Mail Standard International service.

See further information on Royal Mail delivery below.

Free shipping applies on any UK orders over £35.

Any orders over 2kg will be sent via DPD Courier.

For those local to us, we have a free local collection point and you will be notified via email when your order is ready to collect from the Roastery between 10am-5pm Monday to Friday.

SHIPPING RATES:

 

Royal Mail

Weight Range 0.0kg – 0.25kg, Rate £1.40

Weight Range 0.25kg – 2kg, Rate £3.10

 

Royal Mail International (Europe)

Weight Range 0.0kg – 0.5kg, Rate £7.00

Weight Range 0.5kg – 1kg, Rate £9.50

Weight Range 1kg and up, Rate £14.00

 

Royal Mail International (World)

Weight Range 0.0kg – 0.5kg, Rate £9.50

Weight Range 0.5kg – 1kg, Rate £16.00

Weight Range 1kg and up, Rate £23.00

RETURN POLICY

Although we endeavour to dispatch your order after we roast your coffee, we have no control over the postal service. As it's a third-party agreement there may be times beyond our control that may delay your order. If this occurs, we will not be held responsible but will endeavour to keep you informed once we are notified of the situation. Customer satisfaction is our top goal.

Please contact us first if you have any problems, questions or concerns. We will be happy to resolve any issues you may have in a cordial and friendly manner.

Art & Coffee do not refund or exchange coffees etc. if ordered incorrectly through our website.

Coffee supplied will not be accepted back if the package is opened.

To return your product, you should mail your product to:

Art & Coffee, Unit 2B, Redburn Ind. Estate, Woodall Road, Enfield EN3 4LE.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

PAYMENT METHOD

All prices quoted on this website are in UK pounds and include VAT where applicable but do not include delivery charges. We take all reasonable care to make our site as secure as we can. Art & Coffee take credit card orders from most major credit cards. All our transactions are processed through SSL Secure Shopping and PayPal.com using a secure encrypted server.

 

The seller does not store credit card details nor does the seller share customer details with any 3rd parties.

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Free UK delivery on all orders over £35